Our commitments

  • Lancôme is committed to providing first-rate quality service you can trust.
    With Lancôme, you can be sure to enjoy the best in product innovation along with personalised advice through our beauty consultations.
    With delightful textures, cutting-edge active ingredients and subtle fragrances, Lancôme offers a comprehensive choice of high-performance products.
    Over 2 500 scientists guarantee consistent quality through numerous quality control tests, performed in our laboratories on a daily basis.
    Lancôme strives to answer all e-mail queries within 2 working days.

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  • Our website uses Secure Socket Layer (SSL) technology to encrypt personal and payment information before it is transmitted via the Internet, ensuring that it is kept confidential and secure.
    The entire Lancôme website is protected by the latest technology.
    We do not share or disclose your personal information to any external organisation. In line with the Data Protection Act, L'Oréal Luxury Products Limited is registered with the Information Commissioner's Office on the Public Register of Data Controllers. You have the right to access and rectify this data. To do so, send a letter to our customer service department at the following address:


    L'Oréal Luxury Products - Lancôme
    Customer Service
    255 Hammersmith Road
    London W6 8AZ


    Cookies are small files placed on your computer's hard drive to enhance your browsing experience and personalise our service for you.

  • What are they

    A cookie is a small file that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. We use them to help you navigate our website efficiently and perform certain functions. We will not use cookies to store any personally identifiable information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site.

    Do I want to stop them?

    Due to their prime role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies. There is also a button by which you can agree to accept the optional cookies.

    If you do not make either choice then you will be treated as having accepted all cookies on this site. Obviously you can change your mind in subsequent visits and use the buttons to change your cookie status for our site.

    If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site or from using the site as easily as you might), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

    Which cookies are being used on this site?

    Cookie and status name Purpose
    Cookie Acceptance (necessary) CookiesAccepted Records if you have accepted the use of cookies on the website. It does not contain any user information. This cookie remains on your computer after the session has closed.
    Cookie Policy msg
    (necessary)    		 onetime Records whether you have been shown the Cookie policy popin (at your arrival on the site) so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.
    Session ID
    (necessary)    		 ONDEMANDAUTH Required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier. Expires after 20 minutes of inactivity or when you end your session.
    Basket Cookie
    (necessary)    		 AdditionalParams Used to store the number of items and total cost of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier. Expires when you end your session.
    Cybersource payment cookies
    (necessary)    		 JSESSIONID
    BIGipServerorderpage    		 When you are internet shopping with us these two cookies work in relation to the secure payments aspects of the transaction and collect information in an anonymous form using a unique identifier. JSESSIONID expires when you end your session and BIGipServerorderpage expires after two hours.
    Offers
    (optional)    		 onetime Records whether you have been shown the exclusive offer popup on the home page so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.
    User Authentication
    (optional)    		 UserAuthentication Contains your country code and an anonymous unique identifier used during your previous visit to personalise the content of this website. This cookie remains on your computer after the session has closed.
    Google Analytics
    (optional)    		 -utma
    -utmb
    -utmc
    -utmz    		 These cookies are used to collect information about how visitors use our site. They are placed on the site by Google, Inc an American Corporation. It collects information in an anonymous form , including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit http://www.google.com/intl/en/policies/privacy/
    Coremetrics
    (optional)    		 xxxxxx-clogin
    CoreID6
    cmTPSet    		 These cookies are used to collect information about how visitors use our site. They are placed on the site by Coremetrics which is a part or IBM Corporation. It collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Coremetrics to make reports for us and to help us improve the site. For more information visit http://www.coremetrics.co.uk/company/privacy.php#services


  • Legal notice


    • About us


      Lancôme wishes you a warm welcome to its website, which can be accessed at www.lancome.com.

      By accessing this Site, the visitor (hereinafter the "User") agrees to comply with the terms of use hereafter.

    • Intellectual and industrial property rights pertaining to the Website


      The Lancôme website is an intellectual work protected by copyright. The site and each of the elements within it (such as brands, logos, photographs, images, illustrations, texts, videos, etc.) are the exclusive property of Lancôme as sole owner of the intellectual property rights and personality rights linked to it. Lancôme does not grant any licence or right other than the right to consult the site.

      Reproduction of any part of the site is only authorised for exclusively personal and private informative purposes.
      Any reproduction or representation, in whole or in part, of the site or any element in the site on any support for any other purpose, notably commercial, is strictly forbidden.

      Hypertext links pointing to the Lancôme website may only be included with Lancôme's prior written consent. Lancôme shall in no way be held liable for the content, advertising, products or services offered on such linked websites.
      Please contact us with any such request.
      Any unauthorised use constitutes an infringement of copyright and is punishable by law.

    • Personal information


      Lancôme collects and processes personal information about the Website User. In accordance with French Law no. 78-17 of 6 January 1978 on information technology, files and freedoms, and the UK Data Protection Act 1998, Website Users are entitled to access, modify, correct and delete data concerning them. In order to exercise this right, Website Users must send a letter by post to the Customer Service:

      L'Oréal Luxury Products - Lancôme
      Customer Service
      255 Hammersmith Road
      London W6 8AZ

    • Using the Website


      a. Use of the Website content:
      Whilst Lancôme makes every effort to ensure the information on this Website is up to date and accurate, the User accepts that data and information transfers over the Internet do not fully guarantee technical reliability, as said data circulates over very different types of networks. Lancôme therefore cannot accept responsibility for your reliance on any information on this website.

      b. Access to the site:
      Lancôme makes every effort to ensure the Website remains accessible, but cannot accept responsibility in case of unavailability. Please note that essential maintenance, updates or other technical reasons may result in the Website being temporarily inaccessible. Lancôme will not be liable for any consequences for the User if, for any reason, this Website is unavailable.

      c. Hypertext links to other websites:
      Hypertext links may be placed on the Site to direct the User to other websites operated by various Lancôme partners. Lancôme does not verify the content of any of said sites that may be linked to it, nor the content or information contained therein, and is not responsible for their content or any use the User makes of them. Any use of linked sites by the User are under the User's sole responsibility.

    • Changes to this notice


      Lancôme reserves the right to modify the Terms of Use for this Site at any time, particularly if required to do so in order to comply with any new regulation or legislation or in order to improve the User's experience of the Site. Any such modification will be reflected in these Conditions of Use.

      This site was developed for and is operated by L'Oréal SA (a public company with registered offices at 14, rue Royale 75008 Paris (France) - RCS Paris 632 012 100), acting for its Luxury Products Division and its "Lancôme" brand ©L'Oréal 2006, all rights reserved.

    • Information


      This site was developed for and is operated by Lancôme Parfums et Beauté et Compagnie SNC, a general partnership with a share capital of 1 191 750 Euros with registered offices at 29 rue du Faubourg Saint Honoré – 75008 PARIS (France), registered with the Paris Registry of Companies under number 302 387 196, European VAT number FR 18302387196, (hereinafter "Lancôme"),

      Telephone: +33 1 49 64 83 83
      Website: www.lancome.com
      Responsible publisher: Mr Florian Chanet
      Hosting: BT France.
      Immeuble Jean Monnet. - 11 place des Vosges – 92061 Paris la Défense Cedex – France