Our commitments

  • Lancôme is committed to providing first-rate quality service you can trust.
    With Lancôme, you can be sure to enjoy the best in product innovation along with personalised advice through our beauty consultations.
    With delightful textures, cutting-edge active ingredients and subtle fragrances, Lancôme offers a comprehensive choice of high-performance products.
    Over 2 500 scientists guarantee consistent quality through numerous quality control tests, performed in our laboratories on a daily basis.
    Lancôme strives to answer all e-mail queries within 2 working days.

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  • Our website uses Secure Socket Layer (SSL) technology to encrypt personal and payment information before it is transmitted via the Internet, ensuring that it is kept confidential and secure.
    The entire Lancôme website is protected by the latest technology.
    We do not share or disclose your personal information to any external organisation. In line with the Data Protection Act, L'Oréal Luxury Products Limited is registered with the Information Commissioner's Office on the Public Register of Data Controllers. You have the right to access and rectify this data. To do so, send a letter to our customer service department at the following address:


    L'Oréal Luxury Products - Lancôme
    Customer Service
    255 Hammersmith Road
    London W6 8AZ


    Cookies are small files placed on your computer's hard drive to enhance your browsing experience and personalise our service for you.

  • Legal notice


    • About us


      Lancôme wishes you a warm welcome to its website, which can be accessed at www.lancome.com.

      By accessing this Site, the visitor (hereinafter the "User") agrees to comply with the terms of use hereafter.

    • Intellectual and industrial property rights pertaining to the Website


      The Lancôme website is an intellectual work protected by copyright. The site and each of the elements within it (such as brands, logos, photographs, images, illustrations, texts, videos, etc.) are the exclusive property of Lancôme as sole owner of the intellectual property rights and personality rights linked to it. Lancôme does not grant any licence or right other than the right to consult the site.

      Reproduction of any part of the site is only authorised for exclusively personal and private informative purposes.
      Any reproduction or representation, in whole or in part, of the site or any element in the site on any support for any other purpose, notably commercial, is strictly forbidden.

      Hypertext links pointing to the Lancôme website may only be included with Lancôme's prior written consent. Lancôme shall in no way be held liable for the content, advertising, products or services offered on such linked websites.
      Please contact us with any such request.
      Any unauthorised use constitutes an infringement of copyright and is punishable by law.

    • Personal information


      Lancôme collects and processes personal information about the Website User. In accordance with French Law no. 78-17 of 6 January 1978 on information technology, files and freedoms, and the UK Data Protection Act 1998, Website Users are entitled to access, modify, correct and delete data concerning them. In order to exercise this right, Website Users must send a letter by post to the Customer Service:

      L'Oréal Luxury Products - Lancôme
      Customer Service
      255 Hammersmith Road
      London W6 8AZ

    • Using the Website


      a. Use of the Website content:
      Whilst Lancôme makes every effort to ensure the information on this Website is up to date and accurate, the User accepts that data and information transfers over the Internet do not fully guarantee technical reliability, as said data circulates over very different types of networks. Lancôme therefore cannot accept responsibility for your reliance on any information on this website.

      b. Access to the site:
      Lancôme makes every effort to ensure the Website remains accessible, but cannot accept responsibility in case of unavailability. Please note that essential maintenance, updates or other technical reasons may result in the Website being temporarily inaccessible. Lancôme will not be liable for any consequences for the User if, for any reason, this Website is unavailable.

      c. Hypertext links to other websites:
      Hypertext links may be placed on the Site to direct the User to other websites operated by various Lancôme partners. Lancôme does not verify the content of any of said sites that may be linked to it, nor the content or information contained therein, and is not responsible for their content or any use the User makes of them. Any use of linked sites by the User are under the User's sole responsibility.

    • Changes to this notice


      Lancôme reserves the right to modify the Terms of Use for this Site at any time, particularly if required to do so in order to comply with any new regulation or legislation or in order to improve the User's experience of the Site. Any such modification will be reflected in these Conditions of Use.

      This site was developed for and is operated by L'Oréal SA (a public company with registered offices at 14, rue Royale 75008 Paris (France) - RCS Paris 632 012 100), acting for its Luxury Products Division and its "Lancôme" brand ©L'Oréal 2006, all rights reserved.

    • Information


      This site was developed for and is operated by Lancôme Parfums et Beauté et Compagnie SNC, a general partnership with a share capital of 1 191 750 Euros with registered offices at 29 rue du Faubourg Saint Honoré – 75008 PARIS (France), registered with the Paris Registry of Companies under number 302 387 196, European VAT number FR 18302387196, (hereinafter "Lancôme"),

      Telephone: +33 1 49 64 83 83
      Website: www.lancome.com
      Responsible publisher: Mr Florian Chanet
      Hosting: BT France.
      Immeuble Jean Monnet. - 11 place des Vosges – 92061 Paris la Défense Cedex – France